Unhappy with your IT provider? Switching is easier than you think
A calm, step-by-step plan for moving to CTEKS without downtime, drama or losing control of your own systems.
Free remote IT & security assessment
Know where your risks are before they become outages.
- Network, backup and security review
- Plain-English report, prioritized fixes
- Target response within one business day
You may have outgrown your current provider
- Slow or unclear responsesTickets sit, or you never know who is working on your problem.
- The same problems keep coming backIssues get patched but nobody finds the root cause.
- Surprise bills or unclear scopeYou cannot tell what is covered and what costs extra.
- Little talk about securityNo one mentions MFA, backups testing or risk until something breaks.
- You do not hold the keysYou are not sure you have your own admin passwords, licenses and documentation.
- No planning or reviewsThere is no roadmap, budget guidance or regular check-in.
A clear plan in six steps
Free assessment
We review your network, security and backups and listen to what is not working today.
Document everything
With your approval, we collect admin access, licenses, vendors and warranties so you own a full picture.
Agree the plan and date
We set a cutover plan around your busy periods, with a written scope and quote.
Deploy in parallel
We install monitoring, security and help desk tools alongside the existing setup to avoid disruption.
Coordinated handoff
We work with your outgoing provider on a clean handoff. You give notice according to your contract.
First 90 days
We fix quick wins, tune alerts and review a roadmap with you.
The ten things people ask about first
A calm handoff is mostly preparation. Here is how we handle each one.
Passwords and admin access
You approve what we collect. Your admin credentials belong to your business, and we document where each one lives.
Documentation
We build a clear record of your systems, vendors and settings, and you keep a copy.
Microsoft 365
We review tenant ownership, licensing, security settings and admin roles before anything changes.
Domains and DNS
We confirm who controls your domain registrar and DNS records, and plan any change so email and websites keep working.
Servers and cloud
We inventory servers and cloud services, including who owns the accounts and how they are billed.
Backups
We check what is protected and test whether it restores, before and after the move.
Security tools
We review current protection and plan a handover so nothing is left uncovered between providers.
Licensing
We map licenses and renewals, so you pay for what you use and own what you pay for.
Vendors
We list your ISP, software and line of business vendors, and coordinate contacts and authorizations with your approval.
Minimizing disruption
We deploy alongside your current setup and schedule changes around your busy periods.
Who does what
What we handle
- Discovery and documentation
- Tool deployment and user onboarding
- Handoff coordination with your current provider
- Help desk ready on day one
What we ask of you
- A named contact on your side
- Approval to collect admin access
- A copy of your current agreement
- A heads up on busy periods and deadlines
What people ask before they switch
Will we have downtime?
The goal is none. We deploy alongside your current setup and schedule any change with you.
What about our contract?
Check your notice terms. We can review the timing with you and plan the cutover around it.
Who owns our passwords and data?
You do. Your admin credentials, licenses and documentation belong to your business.
Will it cost more?
You get a written quote after the assessment, so you can compare scope and price side by side.
The IT Switch Plan checklist
Three pages to fill in before you change providers. Free after a short form.
A practical list of what to gather and confirm, so nothing is lost in the handoff:
- Admin access and Microsoft 365
- Domains, DNS and licensing
- Users, devices, servers and cloud
- Network, firewalls and backup
- Security tools and vendors
- Documentation, offboarding the old provider and minimizing disruption
All CTEKS resources
Knowledge Base
Guides on IT, security and cloud
Learn moreBlog
Latest articles
Learn moreCustomer Stories
How we help clients
Learn moreVideos
Short explainers on IT and security
Learn moreManaged IT vs Break-Fix
Compare the two approaches
Learn moreManaged IT vs In-House
Compare with hiring your own team
Learn moreSecurity Checklist
Free 25 point PDF
Learn moreCyber Insurance Checklist
Free readiness PDF
Learn moreIT Cost Calculator
See a starting monthly estimate
Learn moreDowntime Cost Calculator
What an outage costs you
Learn moreSecurity Self-Check
Score your security in 2 minutes
Learn moreCompliance Support
CMMC, FTC Safeguards, NYDFS
Learn moreIT Partner Checklist
Free download
Learn moreGet Support
Phone, ticket and remote help
Learn moreCommon questions
How long does it take to switch?
It depends on the size of your business and how well your systems are documented. We give you a timeline in the written plan.
Do we have to tell our current provider first?
Review your agreement for notice terms. We coordinate the handoff with them once you decide.
Can you work with our in-house IT person?
Yes. We can fully replace IT or co-manage alongside your staff.
Do you only take larger companies?
No. We support small and mid-sized businesses across many industries, across the United States.
Start with a free assessment
No obligation, and your current provider does not need to know yet.
- Network, backup and security health check
- Plain-English report with a priority list
- Written quote if you want our help
Prefer to talk? (847) 200-3666
Request your free remote assessment
Prefer to pick a time? Pick a time for a 30 minute Microsoft Teams discovery call. No obligation.
