Support plans and packages with clear starting prices
Predictable IT, proactive security and strategic technology, all managed for you. Starting prices are shown below; your final proposal is customized to your environment.
Pick the level of support that fits
Services range from foundational helpdesk support to a fully outsourced IT department, including advanced cybersecurity and CIO-level strategy.
Essential Support
- Helpdesk
- Basic monitoring and alerting
- Microsoft 365 user support
- Patch management
- Endpoint protection
- Standard onboarding / offboarding
- Email and ticket support
Proactive Support
- Everything in Essential
- Proactive monitoring and remediation
- Network device monitoring
- Health checks
- Advanced patching and automation
- Security policy management
- Quarterly technology reviews
- Vendor coordination
All-Inclusive Managed IT
- Everything in Proactive
- Unlimited remote help desk support for covered users and supported systems, subject to the service agreement
- Strategic planning and a dedicated vCIO/vCTO
- Identity security and Microsoft 365 hardening, where applicable
- NIST / CIS-aligned security guidance
- Lifecycle planning and enhanced SLA options
- Priority after-hours options available per SLA
- Advanced Cybersecurity Package available
Plans start at $80, $120, and $175 per user/month. All prices shown are starting rates. Final pricing is customized to your environment. See how pricing works below. Compare plans side by side.
Every plan side by side
See exactly what changes as you move up.
| What is included | Essential from $80 | Proactive from $120 | All-Inclusive from $175 |
|---|---|---|---|
| Help desk and support | |||
| Help desk by phone, email and ticket | ✓ | ✓ | ✓ |
| Microsoft 365 user support | ✓ | ✓ | ✓ |
| Onboarding and offboarding | Standard | ✓ | ✓ |
| Unlimited remote help desk support for covered users and supported systems, subject to the service agreement | – | – | ✓ |
| Vendor coordination | – | ✓ | ✓ |
| After-hours support | Per SLA / Add-on | Per SLA / Add-on | Priority after-hours options available per SLA |
| Monitoring and maintenance | |||
| Monitoring and alerting | Basic | Proactive | Proactive |
| Proactive remediation | – | ✓ | ✓ |
| Network device monitoring | – | ✓ | ✓ |
| Patch management | ✓ | Advanced | Advanced |
| Health checks | – | ✓ | ✓ |
| Security | |||
| Endpoint protection | ✓ | ✓ | ✓ |
| Security policy management | – | ✓ | ✓ |
| Advanced endpoint and email security | Add-on | Add-on | Per security package |
| Identity security and Microsoft 365 hardening | – | Available / Add-on | Included where applicable |
| User security training | Add-on | Add-on | Per security package |
| Planning and leadership | |||
| Quarterly technology reviews | – | ✓ | ✓ |
| Dedicated vCIO/vCTO and strategic planning | – | – | ✓ |
| NIST / CIS-aligned security guidance | – | – | ✓ |
| Lifecycle planning and enhanced SLA options | – | – | ✓ |
| Add-ons, quoted separately | |||
| Backup and disaster recovery | Quoted | Quoted | Quoted |
| Microsoft 365 licensing and email backup | Quoted | Quoted | Quoted |
| Cloud servers and storage | Quoted | Quoted | Quoted |
| Servers, networking and projects | Quoted | Quoted | Quoted |
Help desk support is remote. Projects, major changes, after-hours work, onsite work and services outside your agreement may be quoted separately. Advanced security services are part of the optional Advanced Cybersecurity Package and depend on your scope and agreement. NIST and CIS guidance is advisory and is not a certification or a compliance guarantee. Response time is not resolution time. Your executed agreement always controls.
Features, service levels and included services may vary based on the selected service agreement, environment, locations, security requirements and final scope of work.
Full service detail
| Service | Essential from $80 | Proactive from $120 | All-Inclusive from $175 |
|---|---|---|---|
| Full service help desk | |||
| Help desk support hours | Per SLA | Per SLA | Per SLA |
| After-hours and emergency response | Per SLA / Add-on | Per SLA / Add-on | Priority options per SLA |
| Onsite support | By arrangement | By arrangement | By arrangement |
| Support ticketing | ✓ | ✓ | ✓ |
| Asset inventory | ✓ | ✓ | ✓ |
| Documentation | – | ✓ | ✓ |
| Third-party patching (critical) | – | ✓ | ✓ |
| Network operations | |||
| Network monitoring | Basic | ✓ | ✓ |
| Infrastructure monitoring | Basic | ✓ | ✓ |
| Managed firewall service | Quoted | Quoted | ✓ |
| Managed security | |||
| Endpoint protection | ✓ | ✓ | ✓ |
| Multifactor authentication for Microsoft 365 | ✓ | ✓ | ✓ |
| Email anti-spoofing | – | ✓ | ✓ |
| Malicious web filtering / DNS security | – | ✓ | ✓ |
| Security operations center (SOC) monitoring | Add-on | Add-on | Per security package |
| Threat intelligence and threat hunting | Add-on | Add-on | Per security package |
| Intrusion detection and incident response | Add-on | Add-on | Per security package |
| Dark web monitoring | Add-on | Add-on | Per security package |
| Endpoint detection and response (EDR) | Add-on | Add-on | Per security package |
| Managed detection and response (network and cloud) | Add-on | Add-on | Per security package |
| Phishing simulations and awareness training | Add-on | Add-on | Per security package |
| Vulnerability scanning, internal and external | Add-on | Add-on | Per security package |
| Cloud, email and backup, quoted separately | |||
| Email spam filtering and sandboxing | Quoted | Quoted | ✓ |
| Microsoft 365 backup | Quoted | Quoted | Quoted |
| Email data loss prevention and encryption | Quoted | Quoted | Quoted |
| Offsite cloud backup and workstation backup | Quoted | Quoted | Quoted |
| Onsite server virtualization and BDR hardware | Quoted | Quoted | Quoted |
| Backup testing and validation | Quoted | Quoted | ✓ |
| Cloud virtual servers, storage and bandwidth | Quoted | Quoted | Quoted |
| Loaner emergency servers | Quoted | Quoted | Quoted |
Please note. Features, service levels and included services may vary based on the selected service agreement, environment, locations, security requirements and final scope of work. Security monitoring items such as SOC, SIEM and detection and response depend on your selected security package and SLA. CTEKS does not force every customer into one technology stack. We maintain a proven managed services and cybersecurity toolset while also supporting and integrating technologies already deployed in your environment. Your final technology stack is determined by your infrastructure, security requirements, licensing, compliance requirements, selected services and service level agreement. Where it makes sense we standardize and consolidate, and we do not unnecessarily replace good technology you already have. Not every technology listed on this site is included in every CTEKS plan.
Prices are per user per month, starting rates. Your written quote confirms exactly what is included for your environment.
Advanced Cybersecurity Package
An optional security package for businesses that need deeper protection than the base plan.
Depending on your scope, the Advanced Cybersecurity Package can include the items below. Not every item is included automatically, and your final proposal and service agreement define the actual components.
- EDR/XDR
- SOC and SIEM
- MDR
- Advanced email security
- Security awareness training
- Vulnerability management
- Threat hunting
- Dark web monitoring
- Incident response services
Emergency response availability for cybersecurity incidents depends on your service agreement and security package. See our cybersecurity services.
Starting prices, customized to your environment
Plans start at $80, $120, and $175 per user/month. Final pricing is customized based on the factors below.
Your environment
- Size and complexity of your IT environment
- Number of users and locations
- Scope of services and systems supported
- Security and compliance requirements
Your service requirements
- Service-level agreement (SLA) requirements
- Response-time expectations
- Length of the service agreement or contract term
- After-hours support requirements
Additional factors may also affect final pricing, including existing infrastructure, cloud services, servers, network equipment, third-party applications, onboarding and migration needs, and any specialized technical requirements.
All pricing shown represents starting rates and is subject to a review of your environment and specific business requirements before a final proposal is provided. Request a customized quote.
Who we are a good fit for
We work best with businesses that want proactive, managed IT. We may not be the right fit if you are mainly looking for the lowest cost break-fix provider, prefer not to have proactive management, or are not interested in basic security standards and ongoing technology planning. If you are unsure, the free assessment is a no obligation way to find out.
A smarter approach to IT support
A security-first, structured model.
- Predictable monthly pricing once your scope is agreed
- Proactive monitoring and modern protection
- Responsive, reliable support
- Access to experienced IT leadership without internal hiring
Service agreements and SLAs
Services are typically delivered under a tailored Service Level Agreement. Pricing and response times depend on your user count, contract term, response requirements, coverage hours and onsite needs, as described above.
Get a customized quote
Tell us about your environment and we will send a quote. Prefer a free assessment first? Call us.
- 1Tell us about your setupTakes about 2 minutes
- 2We review your environmentA short call if we need details
- 3You get a written quotePlans start at $80, $120 and $175 per user/month. See plans
“Efficient, fast and knowledgeable. I would definitely recommend them if you are looking for a new IT company!” Violet G.
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