Get support

Existing clients submit a ticket from the CTEKS icon on their PC. Everyone else, contact us first and we will take it from there.

Need help now?

Call and speak with a support team member.

(847) 200-3666
Email us
10 N Martingale Rd, Schaumburg, IL 60173

Send us a message

Choose your path

Which describes you?

Primary process for clientsAlready a CTEKS client?

Submit a ticket from your CTEKS icon

Submit a support ticket directly from the CTEKS icon in your Windows system tray. If remote assistance is needed, your CTEKS technician can securely connect using the remote-management tools already installed on your computer.

Show me how Not a CTEKS client?

Contact CTEKS first

Need assistance but are not currently a CTEKS managed services client? Contact our team first. A CTEKS technician may provide you with a temporary Microsoft Quick Assist code so we can securely connect and assist you.

Contact us Need help finding it?

Where is the CTEKS icon?

Look near the Windows clock in the lower-right corner of your screen. You may need to click the small up arrow to show hidden icons.

See where to look

Existing clientCTEKS icon→Submit ticket→CTEKS connects through RMM if needed

Not a clientContact CTEKS→Technician provides Quick Assist code→Remote assistance

Existing CTEKS clients

Submit a ticket from your computer

If you are a managed services client, your computer is already protected and managed through our remote monitoring and management (RMM) platform. The ticket is tied directly to your managed device, so we know exactly where to look.

1
Find the CTEKS iconLook in the Windows system tray, usually near the clock in the bottom-right corner of your screen.
2
Click the CTEKS iconA short menu opens.
3
Choose Create Service TicketIt is the first option in the menu.
4
Describe the issueEnter a brief description of what you are experiencing. Attach a screenshot if it helps, and confirm your contact details. Then click Send.
5
We take it from thereA CTEKS technician reviews your request and contacts you as needed.

No download needed. Because your computer is already enrolled in our management platform, you normally do not need to download or install a separate remote-support application. When remote help is required, a CTEKS technician securely connects to your computer using our existing RMM remote-support tools.

The CTEKS system tray menu with Create Service Ticket as the first option — Click the CTEKS icon, then choose **Create Service Ticket**.

The CTEKS Send support request window with subject, description, images, name, email and phone fields — Describe the issue and click **Send**.

CTEKS quick-fix tools such as Reset Print Spooler, Delete Temporary Files and Clear Browser Cache

Quick fixes are in the same icon

The CTEKS tools menu lets you clear a stuck print queue, delete temporary files, clear your browser cache, renew your IP address and more, without waiting for a technician.

Need help finding it?

Where is the CTEKS icon?

The CTEKS iconThis is the logo to look for

Look near the Windows clock in the lower-right corner of your screen. You may need to click the small up arrow (^) to display hidden system tray icons. Look for the CTEKS logo, click it, and select the option to submit a support request.

Look for this in your system tray

⌃

10:42 AM
10/11/2026

Still cannot find it? Call (847) 200-3666 or email Email us and we will help you.

Not a CTEKS client?

Contact CTEKS first

If you are not currently a managed services client, your computer is not connected to our RMM platform. A CTEKS technician can assist you using Microsoft Quick Assist.

Contact CTEKS Call (847) 200-3666

To start a Quick Assist session

1
Click the Windows Start button.
2
Search for Quick Assist.
3
Open the Microsoft Quick Assist application.
4
Contact or speak with a CTEKS technician.
5
The technician will provide you with a temporary Quick Assist security code.
6
Enter the code into Quick Assist.
7
Follow the prompts to allow the technician to securely view or control your computer.

Quick Assist codes are temporary and should only be entered when you are actively working with a verified CTEKS technician. This page never displays a permanent access code or a generic remote-control download.

Security notice

Protect your computer

For your protection, never allow someone to remotely access your computer unless you initiated the support request or have verified that you are speaking with an authorized CTEKS technician. CTEKS technicians will never ask you to install remote-access software or to give unsolicited remote access to your computer. If a message that looks like it is from us asks for passwords or payment details, call (847) 200-3666 before you respond.

Before you reach out

Quick steps that help us help you

Having this ready usually gets your issue solved faster.

Note the exact error message, or take a screenshot
Tell us what you were doing when it happened
Say whether it affects just you or other people too
Restart the device if you have not already and tell us if it helped
Have your name, company and a good phone number ready

Other ways to reach support

Phone and email

Use these if you cannot use the CTEKS icon.

Phone support

Call (847) 200-3666 to speak with a support team member.

Email support

Email the help desk to open a ticket automatically: Email us.

Submit a ticket

Tell us what is happening

A web form for when the system tray icon is not available.

More resources

All CTEKS resources

Knowledge Base

Guides on IT, security and cloud

Learn more

Blog

Customer Stories

How we help clients

Learn more

Videos

Short explainers on IT and security

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Managed IT vs Break-Fix

Compare the two approaches

Learn more

Managed IT vs In-House

Compare with hiring your own team

Learn more

Security Checklist

Free 25 point PDF

Learn more

Cyber Insurance Checklist

Free readiness PDF

Learn more

IT Cost Calculator

See a starting monthly estimate

Learn more

Downtime Cost Calculator

What an outage costs you

Learn more

Security Self-Check

Score your security in 2 minutes

Learn more

Switching IT Providers

A six step switch plan

Learn more

Compliance Support

CMMC, FTC Safeguards, NYDFS

Learn more

IT Partner Checklist

Free download

Learn more

FAQ

Common questions

How do I get support?

Existing clients should click the CTEKS icon in the Windows system tray and choose Create Service Ticket. You can also call (847) 200-3666 or email our email address.

Do I need to download anything to get remote help?

Existing managed clients normally do not. Your computer is already enrolled in our RMM platform, so a technician can connect securely using the tools already installed. Non-clients may be given a Microsoft Quick Assist code, which uses the Quick Assist app already built into Windows.

I cannot find the CTEKS icon.

Look near the Windows clock in the lower-right corner. You may need to click the small up arrow to show hidden icons. If it is still missing, call (847) 200-3666.

What is Quick Assist?

Microsoft Quick Assist is a remote-help tool built into Windows. For people who are not managed clients, a technician provides a temporary code so we can securely connect. You can end the session at any time.

Will CTEKS ever ask me for remote access unexpectedly?

No. Only allow remote access when you started the request or have verified you are speaking with an authorized CTEKS technician. If anyone contacts you unexpectedly asking for remote access, hang up and call us at (847) 200-3666.

Is this page for sales questions?

No. Use it for technical support. For quotes and other questions, use our Contact Us page.