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Customer stories

Partnering with an IT support company that understands your industry can give you a competitive edge. Here is how we help.

Free remote IT & security assessment

Know where your risks are before they become outages.

  • Network, backup and security review
  • Plain-English report, prioritized fixes
  • Target response within one business day
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Client recommendations

What clients say about the CTEKS team

RC
Russ CallahanPresident National Operations

“…and the CTEKS team are the most responsive and resourceful group I’ve ever had the pleasure of working with. And it isn’t close.”

“They’ve managed our Microsoft 365 environment, built us a real-time dashboard covering accounts, licensing, and costs, cleaned up and standardized our company directory, and helped coordinate a network change across 16 locations. Every time, they work out what we actually need, and they often deliver something better than what I asked for.”

“CTEKS lives it. They act like part of our team, take real ownership, and care about our results as much as we do.”

LinkedIn recommendation · October 2, 2026
MB
Mark BillishDirector of Information Technology, Stone Mountain Access Systems

“…proactive about cybersecurity, hardware and software lifecycles, firewalls, backups, cloud costs, and larger infrastructure projects. … recommendations are practical, transparent, and based on what the business actually needs, not simply the most expensive option.”

“They have earned the trust of our leadership and employees and function as an extension of our internal IT team.”

LinkedIn recommendation · August 8, 2026
Google reviews

What clients say on Google

Rated 5.0 from 23 Google reviews. A few recent and long-standing ones:

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Lisa B.★★★★★ Google review

“Quick and professional. I’ve dealt with a lot of managed IT companies and CTEKS is one of the best!”

Posted on Google
LP
Linda P.★★★★★ Google review

“CTEKS has provided exceptional service standards as our company was acquired and all employees had to be merged into the new parent company tenant. The team brought the technical expertise for this important milestone and led with advanced planning and project leadership.”

“The client support has been incredible.”

Posted on Google
DR
David R.★★★★★ Google review

“Everything was done with the utmost professionalism and they had no trouble understanding some of the nuances of our software and accommodating them in the Azure environment.”

Posted on Google
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Anne S.★★★★★ Google review

“We have used CTEKS for many years for our IT support. We are a corporation with multiple locations throughout the United States and CTEKS has been vital in integrating multiple networks and software programs during our growth and acquisitions. They are always one call, email or text away, no matter the day or time, no matter how big or small the issue is.”

Posted on Google
MM
Marina M.★★★★★ Google review

“Our company switched to Cteks and I absolutely love working with everyone on the team! They are super fast to respond, fix issue remotely behind the scenes on call if needed.”

Posted on Google
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Violet G.★★★★★ Google review

“Efficient, fast and knowledgeable. I would definitely recommend them if you are looking for a new IT company!”

Posted on Google
Case studies

How we help in real situations

Three examples of the work we do, in plain English.

1
Migration

Moving a software company’s customer from on-premises servers to Azure

Challenge

A software company needed to move one of its customers off a couple of on-premises servers, while keeping the nuances of its software working.

What we did

We planned and ran the migration to an Azure environment built around the software’s requirements.

Result

The move was completed professionally, and the client has recommended CTEKS to another customer with a similar move.

Read the full story

2
Merger and acquisition

Merging a company into its new parent after an acquisition

Challenge

After an acquisition, every employee had to be merged into the parent company’s Microsoft 365 tenant.

What we did

We led advance planning and project management and sent staff clear, concise instructions.

Result

The client described CTEKS support as among the best they had experienced over decades in leadership roles.

Read the full story

3
Long-term partnership

Eight years as an extension of an internal IT team

Challenge

A multi-branch business needed one partner across servers, networks, Microsoft 365, business systems and user support.

What we did

We respond quickly, find root causes, document next steps and add monitoring or safeguards to prevent repeats, while advising on security, lifecycles, backups and cloud costs.

Result

A relationship of nearly eight years, where we function as part of the client’s own team.

Read the full story

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Find out where your risks are before they become outages.

  • Network, backup and security health check
  • Plain-English report with a priority list
  • Written quote if you want our help

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What happens next
  1. We typically respond within one business day. For urgent or emergency support, call (847) 200-3666. Your service agreement or SLA applies.
  2. A short call to understand your environment. The free assessment is done remotely; onsite visits are not included.
  3. You get a plain-English report, and a written quote if you want our help.
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