Managed IT services that keep you secure, stable and productive
Proactive IT support for businesses. We monitor, maintain and improve your environment so your team can focus on work, not technology interruptions.
What is managed IT, and is it right for you?
See how managed IT differs from break-fix support, and what you get for one predictable monthly price.
Read the transcript
What is managed IT? And is it right for your business? With break-fix IT, you wait until something breaks, then you call and pay for the repair. That means surprise bills and downtime. With managed IT, a team watches your systems every day, fixes problems early, and you pay one predictable monthly price. A managed IT team usually covers monitoring and updates, a help desk for your people, cybersecurity protection, and backup and recovery. Managed IT may be right for you if you have no dedicated IT team, if your IT person is overloaded, if downtime costs you money, or if you need stronger security. Find out if it fits your business. Plans start at $80 per user per month, and we begin with a free assessment.
Have you outgrown your IT?
Thirty seconds on the signs your current setup is holding you back.
See all videosEverything in managed IT
Five core services, delivered by one team.
Help Desk Support
Fast remote help, with onsite visits by arrangement, ticket tracking and escalation when needed.
Learn moreProactive Monitoring & Maintenance
Continuous monitoring that catches issues early, reduces downtime and keeps devices performing well.
Learn morePatch Management
Automated OS and third-party updates with scheduled maintenance windows and reporting.
Learn moreEndpoint Management
Central control of laptops and desktops, including policies, apps, security baselines and health checks.
Learn moreIT Asset Management
Tracking of devices, warranties, lifecycles and licensing to control costs and plan refreshes.
Learn moreIncluded with every plan
- Standards and best practices
- Documentation and reporting
- Security-first operations
- Onboarding and offboarding processes
- Vendor coordination when needed
How managed IT works with CTEKS
Five steps from first assessment to continuous improvement.
Assess
We review devices, users, security gaps and risks.
Stabilize
We stabilize endpoints and patching to reduce recurring issues.
Standardize
We standardize policies and configurations for consistency.
Monitor
We monitor your environment and resolve problems before they cause downtime.
Report
We report on health, patch compliance and improvements.
Your first 90 days with CTEKS
Every environment is different, so your timeline will vary. This is the general shape of how onboarding goes.
Week 1
Discovery, access, documentation and initial deployment of monitoring and management tools.
First 30 days
Stabilization, monitoring, security baselines and priority fixes for the issues that matter most.
First 90 days
Optimization, standards, lifecycle planning and a strategic review of where your IT is headed.
Timing depends on your size, tools and the state of your current environment. We confirm a plan with you before work begins.
What you get with CTEKS
- Less downtime through proactive monitoring and maintenance
- Faster resolution from a responsive help desk
- A stronger security posture through patching and endpoint management
- Visibility into devices, lifecycles and licensing
- Predictable monthly IT costs
Common questions
Do you support onsite and remote teams?
Yes. CTEKS supports hybrid environments with remote help desk support and onsite assistance by arrangement.
What happens if computers are off during patch windows?
Missed updates are rescheduled automatically, and maintenance windows are chosen around your business operations.
Can you work with our existing vendors and tools?
Yes. CTEKS coordinates with ISPs, software vendors and hardware providers and documents changes and outcomes.
Managed IT services near you
Searching for managed IT services near me? CTEKS is based in Schaumburg, Illinois, and serves businesses nationwide, with local pages for 16 metro areas.
Ready for reliable IT support?
Get a clear plan to improve stability and security, starting with a free assessment.
- Network, backup and security health check
- Plain-English report with a priority list
- Written quote if you want our help
Prefer to talk? (847) 200-3666
Request your free remote assessment
Prefer to pick a time? Pick a time for a 30 minute Microsoft Teams discovery call. No obligation.
