EMR / EHR solutions and implementation support
We support electronic medical record (EMR) and electronic health record (EHR) systems, plus practice management software, working with both your practice and the EHR vendor.
Implementation support and ongoing hardware assistance
CTEKS provides implementation support and ongoing hardware assistance so your systems run smoothly and reliably.
EMR and EHR vendors we have worked with
The technology underneath your EHR
Servers and workstations
Exam room and front desk computers, servers and printers set up to the EHR vendor’s requirements.
Network and Wi-Fi
Reliable connectivity for every exam room, with segmentation that keeps patient data systems separate from guest access.
Backup and recovery
Backups and a recovery plan so the practice can keep seeing patients after a failure.
Access and security
Role-based access, MFA and logging that support your HIPAA safeguards.
Day to day support
A help desk that works with your EHR vendor so staff are not stuck between two companies.
Interfaces
Connections to labs, billing, e-prescribing and other services.
How an implementation goes
Plan
We review the EHR vendor’s requirements, your locations and the current environment.
Prepare
Hardware, network and security are ready before go-live.
Go live
We support the cutover and the first days, when questions are most frequent.
Support
Monitoring, backups and help desk keep the system dependable.
An EHR rollout that does not stall the schedule
Choosing and launching an EHR affects every person in the practice. The infrastructure under it matters.
Infrastructure ready for the software
Workstations, network and servers are sized and checked before go live.
Data moved carefully
Support for migrating records and connecting devices and interfaces.
Training time protected
Go live dates are planned so staff have time to learn the new system.
Secure and backed up
Access controls and backups are in place before patient data moves.
How it works
A simple, predictable process.
Assess
We review your current systems and what the EHR vendor requires.
Prepare
Hardware, network and accounts are readied for installation.
Go live
We support cutover and the first days of use.
Stabilize
Issues are tracked and resolved with your vendor and staff.
What clients say about working with CTEKS
Rated 5.0 on Google across 23 reviews. Excerpts from real reviews.
“They were professional, efficient, reasonably priced, and very knowledgeable. They were able to fix the problem and had the server running within 3-4 hours.”
Posted on Google“Efficient, fast and knowledgeable. I would definitely recommend them if you are looking for a new IT company!”
Posted on Google“Our company switched to Cteks and I absolutely love working with everyone on the team! They are super fast to respond, fix issue remotely behind the scenes on call if needed.”
Posted on GoogleCommon questions
Do you replace our EHR vendor?
No. The EHR vendor supports its own software. CTEKS supports the computers, network, security and backup it runs on, and works with the vendor when an issue crosses both.
Can you support more than one location?
Yes. We standardize equipment, network and security across locations so every office works the same way.
Do you help with HIPAA?
We help put technical safeguards in place, such as access control, encryption, backup and monitoring. Compliance decisions and policies remain with your practice and its advisors.
We handle your technology, allowing you to focus on patient care
Find out where your risks are before they become outages.
- Network, backup and security health check
- Plain-English report with a priority list
- Written quote if you want our help
Prefer to talk? (847) 200-3666
