Remote management of your LAN/WAN devices and servers
IT professionals remotely oversee your LAN/WAN devices and servers, with security services that include intrusion detection and firewall management.
Proactive, so issues are caught before they escalate
Potential issues are identified before they escalate, so we can troubleshoot and remediate quickly and limit business impact. Our help desk works with an advanced ticketing and response system that provides customized notifications and unified incident reporting.
See also managed IT services and managed firewalls.
Remote oversight of your core systems
Servers
Health, storage, updates and backups.
LAN and WAN devices
Switches, routers, Wi-Fi and internet links.
Firewalls and intrusion detection
Managed rules, updates and alerts.
Alerting and tickets
Issues become tickets with clear notifications and one view of incidents.
From alert to resolution
Detect
Monitoring flags a problem or a threshold.
Triage
A technician reviews and prioritizes it.
Fix
Most issues are resolved remotely, often before staff notice.
Report
You see what happened and what was done.
Fixes from a distance, with your permission
Remote tools let a technician work on a device in minutes, wherever your team sits.
Hands on in minutes
Technicians connect to a computer remotely, so people wait minutes instead of days for a fix.
Works for hybrid teams
The same support for the office, the home office and the laptop in a hotel.
Controlled access
Remote sessions are authenticated, logged and limited to authorized technicians.
Less travel, less waiting
Onsite visits are kept for hardware and network work that truly needs someone present.
How it works
A simple, predictable process.
Enroll devices
We install the management agent on each computer and server.
Set permissions
You decide how and when we may connect to user devices.
Support remotely
Issues are fixed through a logged remote session.
Audit
Session records are available if you need to review what was done.
What clients say about working with CTEKS
Rated 5.0 on Google across 23 reviews. Excerpts from real reviews.
“Efficient, fast and knowledgeable. I would definitely recommend them if you are looking for a new IT company!”
Posted on Google“Our company switched to Cteks and I absolutely love working with everyone on the team! They are super fast to respond, fix issue remotely behind the scenes on call if needed.”
Posted on Google“Everything was done with the utmost professionalism and they had no trouble understanding some of the nuances of our software and accommodating them in the Azure environment.”
Posted on GoogleCommon questions
What is monitored?
Servers, network devices, endpoints and firewalls that are in the agreed scope. We confirm scope when we set up your plan.
Is remote management enough?
Most issues can be fixed remotely. When hands-on work is needed, onsite visits can be arranged.
We manage your technology so you can manage your patients
Find out where your risks are before they become outages.
- Network, backup and security health check
- Plain-English report with a priority list
- Written quote if you want our help
Prefer to talk? (847) 200-3666
