Software updates tested before they reach you
Our senior technical experts analyze and test software patches before they go into your environment.
Free remote IT & security assessment
Know where your risks are before they become outages.
- Network, backup and security review
- Plain-English report, prioritized fixes
- Target response within one business day
Updates, imaging and installation help
- Desktop systems
- Operating system patch deployment
- System re-imaging
- Image tracking
- Installation help through the help desk
We handle the technology so you can focus on patient care. Learn more about patch management.
Updates should fix problems, not create them
Security fixes on time
Critical patches are deployed promptly to close known vulnerabilities.
Tested before rollout
Updates go to a small group first so a bad patch does not reach everyone.
Scheduled around your day
Restarts and installs happen outside busy hours where possible.
Documented
You can see what was installed and when.
Business software kept current, without disrupting the day
Line of business applications, browsers and plugins need updates too, not just Windows.
Applications included
Browsers, PDF readers, Microsoft 365 apps and common business software are updated alongside the operating system.
Compatibility checked
We test updates against your own software before they reach every user.
Older versions retired
Unsupported or vulnerable versions are found and replaced on a plan.
Minimal interruptions
Updates install in the background, with restarts scheduled for off hours.
How it works
A simple, predictable process.
List the software
We identify the applications in use and who owns each one.
Check compatibility
Key applications are tested against upcoming updates.
Roll out
Updates are deployed in stages and verified on each device.
Retire old versions
End of life software is removed or replaced on an agreed timeline.
What clients say about working with CTEKS
Rated 5.0 on Google across 23 reviews. Excerpts from real reviews.
“We have used CTEKS for many years for our IT support. We are a corporation with multiple locations throughout the United States and CTEKS has been vital in integrating multiple networks and software programs during our growth and acquisitions. They are always one call, email or text away, no matter the day or time, no matter how big or small the issue is.”
Posted on Google“They were professional, efficient, reasonably priced, and very knowledgeable. They were able to fix the problem and had the server running within 3-4 hours.”
Posted on Google“CTEKS has provided exceptional service standards as our company was acquired and all employees had to be merged into the new parent company tenant. The team brought the technical expertise for this important milestone and led with advanced planning and project leadership.”
“The client support has been incredible.”
Posted on GoogleCommon questions
Do you test every update?
Updates are tested before broad deployment, and critical security patches are prioritized. Scope and timing are set in your service plan.
What if an update causes a problem?
We can roll back or work around the problem, and the help desk handles any issue your staff report.
Get your free remote IT & security assessment
Find out where your risks are before they become outages.
- Network, backup and security health check
- Plain-English report with a priority list
- Written quote if you want our help
Prefer to talk? (847) 200-3666
