Co-managed IT services that support your in-house team
Keep your own IT people and add CTEKS for depth, coverage and security. Co-managed IT with clear roles and no turf wars.
Your team plus ours
Your IT staff keep
- Day-to-day knowledge of your people and software
- Projects and priorities
- Vendor relationships you prefer
CTEKS adds
- Monitoring, plus after-hours support per your SLA
- Help desk overflow and vacation cover
- Cybersecurity, backup and patching
- Strategy, budgets and a vCIO
When co-managed IT makes sense
- Your IT person is overloadedWe take tickets and routine work so they can focus on projects.
- You need security depthWe bring tools and specialists a single admin cannot cover.
- You want coverage without a hireWeekends, holidays and sick days stay covered.
- You are growing or mergingWe add capacity for migrations and new locations.
Your IT team stays in charge, with more behind them
Co-managed IT adds tools, coverage and specialists to a team you already have.
Your people, our depth
Your team keeps the daily work while we cover security, projects and the gaps in between.
Cover for vacations and turnover
When someone is out or leaves, support does not stop.
Shared tools and documentation
We work in the same systems and documentation as your team, so handoffs are clean.
Specialist skills on call
Security, Microsoft 365 and infrastructure experts are available when a project needs them.
How it works
A simple, predictable process.
Map the work
We list what your team does today and where help is needed.
Divide roles
You choose what stays in house and what we take over.
Connect
We join your ticketing, tools and communication channels.
Adjust
The split is reviewed regularly as your needs change.
What clients say about working with CTEKS
Rated 5.0 on Google across 23 reviews. Excerpts from real reviews.
“We have used CTEKS for many years for our IT support. We are a corporation with multiple locations throughout the United States and CTEKS has been vital in integrating multiple networks and software programs during our growth and acquisitions. They are always one call, email or text away, no matter the day or time, no matter how big or small the issue is.”
Posted on Google“Our company switched to Cteks and I absolutely love working with everyone on the team! They are super fast to respond, fix issue remotely behind the scenes on call if needed.”
Posted on Google“CTEKS has provided exceptional service standards as our company was acquired and all employees had to be merged into the new parent company tenant. The team brought the technical expertise for this important milestone and led with advanced planning and project leadership.”
“The client support has been incredible.”
Posted on GoogleCommon questions
What are co-managed IT services?
Co-managed IT is a partnership: your in-house IT staff keep their role, and CTEKS adds monitoring, help desk, security and strategy.
Will you replace our IT person?
No. We support them. If you later want a fully outsourced model, we can move there together.
How is it priced?
It depends on what you want us to cover. We send a written quote after a short call.
Get your free remote IT & security assessment
Find out where your risks are before they become outages.
- Network, backup and security health check
- Plain-English report with a priority list
- Written quote if you want our help
Prefer to talk? (847) 200-3666
Request your free remote assessment
Prefer to pick a time? Pick a time for a 30 minute Microsoft Teams discovery call. No obligation.
